Registered Company Information
Registered Company : Afield – Part of Thread Retail UK Limited
Registered in England
Registered Address : 9 Dukes Lane, Brighton, BN11BG
Registered Company Number : 08090708
In these conditions the following terms shall have the following meaning “the company” means Afield. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.
Payment is taken at the time of placing an order and no goods shall be supplied without payment. A carrier of the company’s choosing shall deliver the goods but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice. Afield aim to dispatch goods within 1 working day. Customers in the UK, please allow 3 working days to report to Afield any outstanding orders, 7 working days for Europe, 10 working days for rest of the World.
Claims arising from damage, delay, or partial loss of the goods in transit must be made in writing to the company within seven working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.
- If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value.
- If the customer establishes that any of the goods are defective the company shall, at its option replace them with similar goods or allow the customer credit for their invoice value.
- In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.
Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. Failure to keep the items in an unused, resalable condition may result in a reduced refund. Afield offers a 28 returns policy on full price items from the date of receiving the goods. In this instance all refunds exclude postage costs, unless we have made a mistake.
We regret that we are unable to offer this policy for on any sale or clearance items unless proven faulty. These items may be returned within 14 days.
For full details of our returns procedures please see the returns page
The company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer’s statutory rights will not be affected.
Afield is part of the Thread Retail UK Ltd Group, and is 100% committed to protecting your privacy.
Any personal information that you provide while visiting our site is strictly confidential. We guarantee never to sell or trade any personal information with any third parties unrelated to Thread Retail UK Ltd.
Our full policy can be downloaded here