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Returns

Returns Policy


We offer a hassle free 28 day returns policy on all full price items, and 14 days on sale items.

Items bought from our Clearance Outlet can be returned for an exchange or credit only, and must also be returned within 14 days. Scroll down for further information on these items.

To try and minimise product returns we have done our utmost to provide you with an in-depth size chart and measuring guide. If you are unsure of your size, please read through the size guide carefully. If you are still unsure, please get in touch and we will be happy to assist you.

Products must be returned in their original condition, with packaging, and all tickets and tags still attached. We will issue a full refund minus the original shipping charges.

To return an item, follow this quick and easy process:

1. Fill in the returns form - you can download from here .
2. Pack up the item carefully and send back. Don’t forget to include the returns form.
3. Leave it with us.
4. We aim to process returns within 24-48 hours. Sending the returns form helps speed up the returns process.

Exchanges


We can exchange for a different size, a different colour, or a completely different item. If there is a price difference then we will contact you with instructions explaining how to pay the difference. 

Refunds


We will be happy to refund any items purchased at full retail price within 28 days of delivery, and sale price within 14 days. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless we have made a mistake. We can only refund to the card/payment method used for purchase. Our payment processor SagePay will credit your money at midnight the day we process the return, but credits can take several days longer to show in your account. Please refer to your card issuer's terms and conditions for further info. If a payment is made by gift voucher, the refund will be returned to the same code. In instances of split payment of two tender types we reserve the right to issue the refund to the tender of our choosing.

Clearance Products


Clearance items Items bought from our Clearance Outlet are non-refundable. We offer exchange or credit only, and we ask that they be returned within 14 days of delivery.

Bespoke Shirts


A bespoke shirt is personal to your requirements, if there is an issue with your bespoke shirt, we advise you to contact us via email first. We will only issue a refund/exchange if either of the following situations occurs:

  • The shirt measurements or specifications are different to those requested by the customer.
  • There is a quality or fault issue.

Please Note: We must be able to match all returns to the original web order number and goods must be re-saleable with all tags attached.

Address for all returns and exchanges:

Returns Department
Afield - Thread Retail
9 Dukes Lane, 
Brighton
BN11BG
UK

Returning items from outside the EU?


When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly If you don't do this then UK Customs will hold the parcel for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.

Returns FAQs


How long will it take to process my return?

We receive UK and international returns daily (Monday to Friday). We aim to apply all refunds and despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas and Sales.

What if my order wasn't correct?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us at orders@afield.uk and we will look into it. Please include your order number at all times when e-mailing customer services. Afield takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

Faulty items are dealt with slightly differently. If you think the item you have received is faulty in any way, please get in touch with us orders@afield.uk and we’ll let you know how to proceed from there.

Can I take my return to the Thread Menswear in Brighton?

As this is our sister store, yes you can, as long as you return the goods within 28 days of delivery (14 for sale or clearance items). The shop staff can process a credit note or exchange but if a refund is required this will need to be processed by the website team and may take an additional day.

The shop address is:
Afield - Thread Retail
9 Dukes Lane
Brighton
BN11BG
UK